Frequently Asked Questions

Starting therapy or medication support can bring up a lot of practical questions. Most people want to know how to get started, how matching works, what therapy is actually like, whether insurance is accepted, what online care looks like, and how billing works. This page is here to answer those questions clearly and directly.

Purple Sky Counseling offers in-person and online care in Utah, with therapists and medication providers supporting concerns like anxiety, depression, trauma, ADHD, PTSD, bipolar disorder, relationship issues, and other mental health needs.

Getting started

  • The easiest way to get started is to fill out the contact form on our website. That gives us the information we need to understand what you are looking for and help connect you with a therapist or provider who may be a good fit.

    You can also call us at 385-715-0233 or email info@purpleskycounseling.com. If you call and we do not answer, leave a voicemail with your name, your number, and whether it is okay to leave a detailed message.

  • No. You do not need to know the right therapy words, diagnosis, or treatment type before reaching out. It is enough to know that something feels hard, overwhelming, painful, or unsustainable, and we can help sort out whether a therapist, a medication provider, or both make sense.

  • Yes. Purple Sky’s own language talks about helping people find a therapist or medications management provider, and the intake process is part of how that match happens.

  • A short version is enough. Tell us what is going on, whether you want in-person or online care, whether you want to use insurance or self pay, and whether you have a location preference. You do not have to write a perfect summary of your whole history to get started.

  • If something is affecting your daily life, relationships, stress level, or sense of self, it is enough to talk about. People do not need to be in crisis for therapy or support to be helpful.

Therapy & medication

  • Purple Sky’s current FAQ says therapy is personal and different for each person, and that it can feel supportive, relieving, challenging, and honest depending on what you are working through. In real terms, that usually means you and your therapist are trying to understand what is going on, what patterns are keeping you stuck, and what might actually help instead of just sounding nice.

    Some people also work with a medication provider as part of their care. Those appointments focus more on medications, side effects, and how meds are or are not helping alongside therapy.

  • No. Your therapist or provider is not there to be a blank wall. Purple Sky’s FAQ says therapists aim to be kind and nonjudgmental, but they also challenge clients and actively participate in the work. That can look like asking hard questions, offering tools, naming patterns, teaching skills, or giving honest feedback when something is getting in the way of your progress.

  • There is no honest standard timeline. Purple Sky’s FAQ says counseling is individualized, and the length of treatment depends on your goals, symptoms, history, stressors, and the kind of support you need. Some people meet with a therapist for a specific issue over a few months; others work with a therapist and/or medication provider longer because the work is deeper, more complex, or because this is one of the few places that actually feels helpful.

  • Purple Sky says it works with adults, teens, children, couples, and families. Different therapists and providers focus on different ages, communities, and concerns, which is part of why matching matters.

  • No. Trauma is a major part of the practice, but the site also lists support for anxiety, depression, child and teen concerns, couples and family work, ADHD and autism, DBT skills, and medication management.

Appointments, locations & online options

  • Yes. Purple Sky offers virtual services in addition to in-person care, and the client portal and services language both reflect virtual as an available option with certain therapists and providers.

  • Purple Sky currently lists offices in Murray, Heber City, Farmington, South Ogden, and Bountiful, along with virtual services across Utah.

  • Sometimes, yes. Whether that is possible depends on whether your therapist or provider offers both in-person and virtual sessions and which office or offices they work in. Talk with us if something about location or format needs to change so we can see what is realistic.

  • You can work with a therapist, a medication provider, or both, depending on what you need. Some people start with therapy and later add a medication provider; others begin with meds and then add a therapist when they are ready to do more in-depth work.

  • The public client portal page says to contact the office for new appointments or for help with portal access, so it is better to use the contact form, call, or email if you are trying to get started with a therapist or provider.

Insurance & payment

  • Yes. Purple Sky’s FAQ lists accepted insurance plans for psychotherapy and counseling, including PEHP, Regence Blue Cross Blue Shield, SelectMed/Select Health, HMHI, Aetna, EMI, UMR/UHC, United Medicaid, SelectHealth Medicaid, and Medicaid in Wasatch County.

  • Not necessarily. Even if we are in network with your insurance company, coverage can still differ by specific therapist or provider, by location, and by the type of service (therapy vs medication). That is why we ask you to double-check your own benefits and why we cannot promise the same coverage for every clinician.

  • Purple Sky says it can provide a superbill upon request so you can submit it to your insurance company. The FAQ notes that many insurance companies reimburse between 40% and 80% for out-of-network therapy, but that depends on your plan.

  • Purple Sky’s current FAQ lists self-pay fees by provider type: fully licensed therapists at $200 for an initial assessment and $165 per session, and CSW, MFT, ACMHC, and student interns at $160 for an initial assessment and $135 per session.

  • The FAQ lists medication evaluation at $295 and medication follow-up visits at $150 per session.

  • Purple Sky’s FAQ says clients are responsible for copays and for fees not covered by insurance or a third party. Your updated financial language also says copays, coinsurance, and self-pay charges are due at the time of service, with a card required to be kept on file.

  • Purple Sky’s FAQ says the practice accepts cash, check, and all major credit cards, and notes that bishop pay or other third-party payers are possible when arranged in advance.

Billing & policies

  • For billing questions, clients can email billing@purpleskycounseling.com or call the office at 385-715-0233. If you email, putting “Billing question” in the subject line helps it get to the right person more quickly.

  • Appointments must be canceled or rescheduled at least 24 hours in advance. This is a firm policy because a missed appointment is a session another client could not use.

  • The first no-show or late cancellation is billed at 50% of the full session rate. Every one after that is billed at 100% of the full rate. These fees are not covered by insurance.

  • Purple Sky says that if a third party is paying, such as a bishop, church leader, or vocational rehabilitation, those arrangements need to be coordinated in advance and require a signed Release of Information so the appropriate party can be billed.

  • No. The portal is not monitored in real time and is not for emergencies. If you or someone else is in immediate danger or having a mental-health or medical emergency, call 911 or go to the nearest emergency room. You can also reach the 988 Suicide and Crisis Lifeline by dialing 988.

Fit & values

  • Purple Sky’s current FAQ says no. The practice has therapists and providers from different faith backgrounds, and the commitment is to support clients wherever they are in their own process.

  • Yes. The FAQ says some therapists specialize in faith transitions and in working with people leaving high-demand religions.

  • Yes. Your site includes dedicated content around ADHD, autism support and assessments, LGBTQIA+ affirming therapy, and other identity-informed work, which means those needs are part of the intended service framework.

  • That is okay. You do not have to pre-sort yourself correctly before reaching out. Filling out the form and telling us a little about what is going on is enough for us to start helping you figure out what kind of therapist or provider and what kind of support might make sense.